{"id":13421,"date":"2023-09-27T10:19:03","date_gmt":"2023-09-27T10:19:03","guid":{"rendered":"http:\/\/brihastech.com\/?page_id=13421"},"modified":"2023-09-30T06:53:34","modified_gmt":"2023-09-30T06:53:34","slug":"itsm-as-a-service-2","status":"publish","type":"page","link":"https:\/\/brihastech.com\/index.php\/itsm-as-a-service-2\/","title":{"rendered":"ITSM as a Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13421\" class=\"elementor elementor-13421\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ff40c3 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"2ff40c3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4d0e23d\" data-id=\"4d0e23d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c858a0 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9c858a0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 14-09-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-xl\">ITSM  as service<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-71fd94f\" data-id=\"71fd94f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ca7591f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ca7591f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2020640\" data-id=\"2020640\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97495cb elementor-widget elementor-widget-heading\" data-id=\"97495cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Is ITSM?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2277cd elementor-widget elementor-widget-text-editor\" data-id=\"b2277cd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 14-09-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Learn about ITSM (IT Service Management), including benefits, frameworks, and processes to improve your IT operations and business performance.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0ad4a1b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0ad4a1b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5f20a1d\" data-id=\"5f20a1d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84b3000 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"84b3000\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 14-09-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"410\" height=\"220\" src=\"https:\/\/brihastech.com\/wp-content\/uploads\/2023\/09\/th-20.jpg\" class=\"attachment-full size-full wp-image-13431\" alt=\"\" srcset=\"https:\/\/brihastech.com\/wp-content\/uploads\/2023\/09\/th-20.jpg 410w, https:\/\/brihastech.com\/wp-content\/uploads\/2023\/09\/th-20-300x161.jpg 300w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c255216\" data-id=\"c255216\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e94009 elementor-widget elementor-widget-heading\" data-id=\"1e94009\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Is ITSM (IT Service Management)?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11dcdff elementor-widget elementor-widget-text-editor\" data-id=\"11dcdff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"feature-content-64440685293588\" class=\" feature-screenshot-right__content col-md-6\"><p>ITSM (or IT Service Management) refers to all the activities involved in designing, creating, delivering, supporting, and managing the lifecycle of IT services.<\/p><p>Think of all the technology your team uses\u2014the fleet of laptops and smartphones, the dozens of apps installed on each of those devices, the printers and servers, and phone systems. Your IT team is responsible for the end-to-end management of all this hardware and software, from provisioning and configuring it to securing and troubleshooting it to managing user access and updating apps. Beyond providing day-to-day IT support, modern IT departments also have big-picture responsibilities, like developing and integrating apps to build sophisticated hybrid cloud environments that help your team work smarter and faster.\u00a0<\/p><p>ITSM aligns IT service delivery with business goals, helping your tech team work as efficiently and effectively as possible. To do so, they use a documented ITSM process flow (or framework) to standardize and optimize service delivery, and\u00a0<a href=\"https:\/\/www.freshworks.com\/freshservice\/itsm\/software\/\">ITSM software<\/a>\u00a0to combine separately managed IT processes and components into a single platform.<\/p><\/div><div class=\"feature-screenshot-right__media feature-screenshot__media-container col-md-6\"><div class=\"mt-md loop-video\"><div class=\"wistia_responsive_padding\" tabindex=\"0\" title=\"\" role=\"img\"><div class=\"wistia_responsive_wrapper\"><div class=\"wistia_video_foam_dummy\" data-source-container-id=\"wistia-rao068s5rd-1\">\u00a0<\/div><div id=\"wistia-rao068s5rd-1\" class=\"wistia_embed wistia_async_rao068s5rd videoFoam=true wistia_embed_initialized\"><div id=\"wistia_chrome_23\" class=\"w-chrome\" tabindex=\"-1\"><div id=\"wistia_grid_57_wrapper\"><div id=\"wistia_grid_57_above\">\u00a0<\/div><div id=\"wistia_grid_57_main\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2dfd97c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2dfd97c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ed09d62\" data-id=\"ed09d62\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3513165 elementor-widget elementor-widget-heading\" data-id=\"3513165\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Is ITSM Important?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d65548 elementor-widget elementor-widget-text-editor\" data-id=\"4d65548\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"mt-sm\">Your IT department powers the technology that powers your business. As that technology has evolved, so have the services that IT provides. As noted in a recent Freshworks report on\u00a0AI and automation, \u201cThe role of IT as we know it is changing and moving from a support function to a business enabler. CEOs not only trust technology leaders to be strategic business partners but also to drive organizational change with technology-driven initiatives.\u201d<\/p><p class=\"mt-sm\">Modern IT departments need to support anywhere operations and always-on business, providing your team with access to best-in-class technology and automating as many workflows as possible. That\u2019s where ITSM comes in. With the right processes and ITSM technology in place, tech teams can standardize and optimize IT services delivery and documentation, cut costs by building a predictable IT organization, and gain actionable IT insights that aid in business decision-making.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a76d32 elementor-widget elementor-widget-image\" data-id=\"8a76d32\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"220\" height=\"220\" src=\"https:\/\/brihastech.com\/wp-content\/uploads\/2023\/09\/th-19.jpg\" class=\"attachment-full size-full wp-image-13430\" alt=\"\" srcset=\"https:\/\/brihastech.com\/wp-content\/uploads\/2023\/09\/th-19.jpg 220w, https:\/\/brihastech.com\/wp-content\/uploads\/2023\/09\/th-19-150x150.jpg 150w, https:\/\/brihastech.com\/wp-content\/uploads\/2023\/09\/elementor\/thumbs\/th-19-150x150.jpg 500w\" sizes=\"(max-width: 220px) 100vw, 220px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72654a3 elementor-widget elementor-widget-heading\" data-id=\"72654a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits of ITSM Processes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48c63c8 elementor-widget elementor-widget-text-editor\" data-id=\"48c63c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"mt-sm\">ITSM processes get your IT department on the same page and all the software and hardware they\u2019re responsible for servicing\u2014into one place.<\/p><p class=\"mt-sm\">Benefits of ITSM include:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c134ffa elementor-section-height-min-height elementor-section-boxed elementor-section-height-default\" data-id=\"c134ffa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7f11534\" data-id=\"7f11534\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b0bb5d5 elementor-widget elementor-widget-heading\" data-id=\"b0bb5d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits for Business\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7188cfc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7188cfc\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/brihastech.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Better alignment of IT service delivery with business needs <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reduced downtime due to faster incident resolution and predictive analytics <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Enhanced agility and strategic innovation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reduced IT costs and wastage via effective asset management<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Increased IT efficiency and profitability <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reduced regulatory and security risks<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Optimized workflows and improved collaboration due to more strategic use of technology<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reduced IT turnover<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cfbd46e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cfbd46e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ad8f15c\" data-id=\"ad8f15c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4893692 elementor-widget elementor-widget-heading\" data-id=\"4893692\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits for IT<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1ca9e0 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e1ca9e0\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">A better understanding of business needs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Standardization and continuity due to process implementation based on best practices<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Increased support to address regulatory and compliance challenges<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reduced incident lifecycles, admin workload, and waiting times<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Increased productivity due to ITSM process flow improvements, automation, and AI<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Enhanced visibility and understanding of IT services<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ability to visualize workflows and continuously improve processes and service delivery<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Continual service improvement<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5e0eb99 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e0eb99\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9b8ab0d\" data-id=\"9b8ab0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2952d59 elementor-widget elementor-widget-heading\" data-id=\"2952d59\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits for Employees<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0422a56 elementor-list-item-link-inline elementor-icon-list--layout-traditional elementor-widget elementor-widget-icon-list\" data-id=\"0422a56\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">A better understanding of business needs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reduced downtime due to faster incident resolution<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Improved IT user experience via software integrations<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Enhanced satisfaction with IT<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-hand-point-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ability to work (and receive IT support) from anywhere  <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d4c7387 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d4c7387\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a17baab\" data-id=\"a17baab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-954cfc5 elementor-widget elementor-widget-heading\" data-id=\"954cfc5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Is an Example of ITSM?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-add0f91 elementor-widget elementor-widget-text-editor\" data-id=\"add0f91\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"mt-sm\">There are many potential ITSM processes and tools to choose from, and use cases can vary from one industry or company to the next.\u00a0Freshservice clients\u00a0use ITSM in a variety of ways, including:<\/p><h3 class=\"mt-sm\">Support Remote Workers<\/h3><p class=\"mt-sm\">At the start of the COVID-19 pandemic, cloud communications provider\u00a0RingCentr<a href=\"https:\/\/www.freshworks.com\/freshservice\/resources\/case-study\/ringcentral\/\">al<\/a>\u00a0needed to transform +1,000 office employees into remote workers in less than a week. Thankfully, the company had just deployed Freshservice ITSM, which gave their suddenly-virtual IT service desk the tools they needed to handle the inevitable spike in IT support tickets. Agents were also able to automate repetitive tasks and manual processes soon after they were identified, boosting productivity by eliminating redundant tasks.\u00a0<\/p><h3 class=\"mt-sm\">Manage Services Beyond IT<\/h3><p class=\"mt-sm\">IT Service Management is specific to IT departments, but the technology isn\u2019t necessarily. Other employee-facing departments\u2014such as HR, finance, legal, and facilities management\u2014also provide services that need managing. RingCentral\u2019s ITSM\u00a0rollout was so successful that other teams wanted the same capabilities, so IT customized workflows for those departments, transforming the ITSM tool into an Enterprise Service Management (ESM) platform.<\/p><h3 class=\"mt-sm\">Scale IT Operations<\/h3><p class=\"mt-sm\">For fast-growing companies like\u00a0Waterstons\u2014a U.K.-based business and IT consultancy\u2014scaling IT Service Management can be challenging without the right technology in place. Before ITSM, the firm\u2019s IT help desk was plagued with high turnaround time and lack of workflow automation. Using Freshservice\u2019s knowledge management and service catalog capabilities, Waterstons built a self-service portal to offload simple service requests and automated redundant tasks. This significantly reduced the average response and resolution times, enabling agents to handle twice as many tickets in less time than before.<\/p><h3 class=\"mt-sm\">Improve Customer Service<\/h3><p class=\"mt-sm\">Before investing in ITSM,\u00a0OfficeMax\u00a0relied on an in-house ticketing system that didn\u2019t provide visibility into ticket resolution, didn\u2019t support self-service, and wouldn\u2019t allow employees to raise tickets unless a service attendant was logged in. Deploying Freshservice gave IT teams across the organization a single interface for tracking and managing support requests and a centralized knowledge base, which they used to standardize IT service delivery and create a self-service portal. This significantly improved ticket management and agent performance, increasing customer satisfaction levels to 91 percent overall.<\/p><p class=\"mt-sm\">These are just a few of the ways IT departments can use ITSM platforms and reap the rewards.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e688aff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e688aff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e591ba5\" data-id=\"e591ba5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-94b39cc elementor-widget elementor-widget-heading\" data-id=\"94b39cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ITSM Frameworks<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b99d00 elementor-widget elementor-widget-text-editor\" data-id=\"8b99d00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"mt-sm\">IT Service Management relies on agreed-upon processes (or frameworks) that let your IT team organize and standardize IT service delivery. Many industry groups have developed frameworks that consist of best practice recommendations IT organizations can use to manage the full spectrum of IT services\u2014from network maintenance to device management, to app development and integration\u2014and to measure the efficiency and value of these efforts.\u00a0<\/p><p class=\"mt-sm\">ITIL (Information Technology Infrastructure Library) is the most popular\u00a0ITSM framework, so much so that the terms \u201cITIL\u201d and \u201cITSM\u201d are often used synonymously, but there are several other well-established frameworks for your organization to choose from. Most of them are based on ITIL but adapted to serve different business needs. They include:<\/p><ol><li><p class=\"mt-sm\"><strong>COBIT\u2014<\/strong>a framework for the governance and management of enterprise IT<\/p><\/li><li><p class=\"mt-sm\"><strong>ISO 20000\u2014<\/strong>the international standard for service management<\/p><\/li><li><p class=\"mt-sm\"><strong>MOF (Microsoft Operations Framework)\u2014<\/strong>a series of guides for creating, implementing, and managing cost-effective IT services<\/p><\/li><li><p class=\"mt-sm\"><strong>USMBOK (Universal Service Management Body of Knowledge)\u2014<\/strong>an addendum to ITIL focusing on both strategic and operational levels<\/p><\/li><li><p class=\"mt-sm\"><strong>DevOps\u2014<\/strong>an unattached set of principles that uses the methodology of cross-functional teams, promoting open communication<\/p><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ece31d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ece31d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-915b24a\" data-id=\"915b24a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-545dbbb elementor-widget elementor-widget-heading\" data-id=\"545dbbb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ITSM Processes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23deedc elementor-widget elementor-widget-text-editor\" data-id=\"23deedc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"mt-sm\">ITSM frameworks outline best practices for managing several key processes, including:\u00a0<\/p><h3 class=\"mt-sm\">Asset Management\/CMDB<\/h3><p class=\"mt-sm\">Your organization relies on a combination of hardware and software assets, all of which must be configured and managed.\u00a0<a href=\"https:\/\/www.freshworks.com\/freshservice\/asset-management\/\">A<\/a>sset management\u00a0processes involve tracking, updating, and mapping assets. Configuration management can be practiced with asset management or as a separate process. Either way, it involves a\u00a0CMDB\u00a0(Configuration Management Database): a repository of data IT infrastructure and configuration information. A CMDB typically includes lists of assets and their relationships to other hardware, software, systems, facilities, and even personnel.<\/p><h3 class=\"mt-sm\">Knowledge Management<\/h3><p class=\"mt-sm\">A\u00a0knowledge management\u00a0system (KMS) lets your IT team track and organize documentation, frequently asked questions, and other important information into easily accessible, always up-to-date formats. This helps them avoid duplication of work and ensure consistent service delivery, and helps IT users find their own answers.<\/p><h3 class=\"mt-sm\">Incident Management<\/h3><p class=\"mt-sm\">Incident management\u00a0is the process of responding to service interruptions caused by outages or performance issues, and restoring normal service operations as quickly as possible to minimize impacts on your business. Incident management is a multi-step process that involves logging, classifying, prioritizing, investigating and diagnosing, and ultimately resolving service tickets.<\/p><h3 class=\"mt-sm\">Service Request Management<\/h3><p class=\"mt-sm\">Service Request Management\u00a0is the process of managing and responding to formal requests from users for an item to be provided or a task to be performed. This process outlines all the steps involved in service request fulfillment, from receiving the request to acknowledging receipt to fulfilling it, plus any authorization stages along the way.<\/p><h3 class=\"mt-sm\">Release Management<\/h3><p class=\"mt-sm\">Release Management\u00a0is the process of moving IT projects through the production cycle so they can be consumed by end-users, enabling your business\u2019s systems and services to change to support evolving business needs. The primary goal of release management is to protect the integrity of live computing environments and ensure the correct components get released.\u00a0<\/p><h3 class=\"mt-sm\">IT Project Management<\/h3><p class=\"mt-sm\">Project Management\u00a0refers to a set of processes used to organize, coordinate, and implement changes to your IT environment. IT projects can include changing operational processes, repairing or replacing machinery, fulfilling customer requests, developing new products or services, or deploying new technology. Project Management processes and software help you plan, track, and delegate tasks to make these changes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b9f0f3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b9f0f3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3701337\" data-id=\"3701337\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ddd117e elementor-widget elementor-widget-heading\" data-id=\"ddd117e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ITSM, ITIL, DevOps, and AI: How Are They All Related?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f44fc83 elementor-widget elementor-widget-text-editor\" data-id=\"f44fc83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>What is the main difference between ITSM and ITIL? How do DevOps and AI factor in?<\/p><h3 class=\"mt-sm\">ITSM<\/h3><p>IT Service Management refers to the processes and activities involved in planning, designing, delivering, and improving the services that your IT department delivers.\u00a0<\/p><h3 class=\"mt-sm\">ITIL<\/h3><p>ITIL\u00a0is an ITSM framework\u2014a clearly defined set of processes and best practices used to guide IT service delivery. There are other possible ITSM frameworks, but ITIL is the most popular and is the foundation of most other ITSM frameworks.<\/p><h3 class=\"mt-sm\">DevOps<\/h3><p>DevOps is a set of practices and tools used to integrate and automate software development and IT operations as efficiently as possible. This could mean developing new apps, building an IT infrastructure, or integrating various custom and third-party apps into a cloud or hybrid cloud environment.\u00a0<\/p><p>DevOps is one of many processes involved in ITSM, which can be organized using ITIL or another ITSM framework.<\/p><h3 class=\"mt-sm\">AI<\/h3><p>ITSM involves managing a plethora of IT services, many of which are routine, redundant tasks. According to Gartner, the average IT organization spends 66 percent of its time on these basic day-to-day operations\u2014many of which could be automated to free up IT resources for more strategic projects and even revenue-generating endeavors.<\/p><p>By leveraging\u00a0AI in ITSM, your IT team can predict (and prevent) incidents before they happen and automate service requests as they come in. Researchers from the Hackett Group put it this way in\u00a0<em>The Future of IT Service Management<\/em>\u00a0report: &#8220;Technology leaders are realizing that it is time to modernize their IT Service Management (ITSM) capabilities by introducing intelligent automation enabled by artificial intelligence (AI) analysis of process data and AI for technology operations (AIOps).&#8221;\u00a0<\/p><p>Simply put, AI makes ITSM smarter so your IT team can work harder on big-picture, innovation-driven, revenue-generating projects (such as DevOps), because they\u2019re spending less time \u201ckeeping the lights on.\u201d<\/p><h2 class=\"mt-sm\">The Application of ITSM across Industries and Business Types<\/h2><p class=\"mt-sm\">Different businesses have different needs, but IT organizations across industries can reap the rewards of ITSM. What does that look like in practice?<\/p><h3 class=\"mt-sm\">Small Businesses<\/h3><p class=\"mt-sm\">By deploying a right-sized, no-code solution,\u00a0ITSM for small businesses\u00a0enables organizations to leverage logical and intelligent automation, deploy self-service portals for end users, and view and manage IT projects in real-time.\u00a0<\/p><h3 class=\"mt-sm\">Enterprise<\/h3><p class=\"mt-sm\">ITSM for enterprise\u00a0doesn\u2019t have to be complex and clunky. With a solution designed for the modern cloud, large organizations can get a sophisticated but user-friendly platform that delivers reliable and secure services, automates workflows across multiple departments and use cases, and delights employees with a consumer-grade service experience.<\/p><h3 class=\"mt-sm\">Financial Services<\/h3><p class=\"mt-sm\">In such a fast-paced, highly regulated industry,\u00a0ITSM for financial services\u00a0must be low-code and low-risk, delivering measurable results, reliability, a modern experience, and continual innovation.<\/p><h3 class=\"mt-sm\">Healthcare<\/h3><p class=\"mt-sm\">To help care providers deliver clinical excellence and drive superior outcomes, the best\u00a0ITSM for healthcare\u00a0is cloud-based, ITIL-aligned, and HIPAA-compliant\u2014enabling organizations to build on-call IT services for around-the-clock operations and a mobile workforce.\u00a0<\/p><h3 class=\"mt-sm\">Higher Education<\/h3><p class=\"mt-sm\">ITSM for higher education\u00a0lets universities unify all campus IT services into a single system\u2014so departments can control their data via designated workspaces, and students and staff can request and receive IT support via the channel of their choice.<\/p><h3 class=\"mt-sm\">High-Tech<\/h3><p class=\"mt-sm\">High-tech IT departments need right-sized tech solutions. The best\u00a0ITSM for high-tech<em>\u00a0<\/em>is both scalable and intelligent, delivering AI-enhanced employee experiences that drive digital transformation while managing growth.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5cd1d7 elementor-widget elementor-widget-heading\" data-id=\"c5cd1d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Select the Right ITSM Tool<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9274cb elementor-widget elementor-widget-text-editor\" data-id=\"e9274cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"mt-sm\">Choosing\u00a0ITSM Software\u00a0for your business depends on your organization\u2019s unique needs, IT infrastructure, and chosen framework. But generally speaking, the best solutions offer:<\/p><ul><li><p class=\"mt-sm\"><strong>Easy-to-Configure, Easy-to-Use\u2014<\/strong>As Freshworks CIO, Prasad Ramakrishnan, puts it, &#8220;We\u2019re in the golden age of consumer-tech simplicity, and employees expect to see that same simplicity, instant gratification, and autonomy in their workplace tools as they experience in their everyday lives.\u201d<\/p><\/li><li><p class=\"mt-sm\"><strong>Quick Time-to-Value\u2014<\/strong>The faster you can deploy a solution, the faster you can start\u00a0earning ROI. Freshservice can be rolled out in three to six months, roughly a third of the time it takes to deploy the average ITSM platform.<\/p><\/li><li><p class=\"mt-sm\"><strong>Low-Code\/No-Code\u2014<\/strong>Complex legacy solutions built specifically for large enterprises have a lot of bells and whistles and very little flexibility. With drag-and-drop functionality from Freshservice, your team can build new workflows and automate tasks (no coding experience required).<\/p><\/li><li><p class=\"mt-sm\"><strong>No Software Bloat\u2014<\/strong>Unnecessary bells and whistles don\u2019t just slow you down; they cost more. You want a right-sized solution or a software partner that will tailor their offerings to meet your unique needs, so you only pay for what you need and use.<\/p><\/li><li><p class=\"mt-sm\"><strong>Intuitive Workflow Automation Capabilities\u2014<\/strong>According to Jiten Rajani, Freshservice Product Marketing Manager, &#8220;IT teams are eager for easy-to-configure, automated workflows in order to gain efficiencies, especially with basic day-to-day queries, which can add up quickly and divert resources from more mission-critical work.&#8221;<\/p><\/li><li><p class=\"mt-sm\"><strong>Scalability\u2014<\/strong>The best software for your particular organization will continue to scale and fit as the business grows.<\/p><\/li><li><p class=\"mt-sm\"><strong>AI Capabilities\u2014<\/strong>Leading ITSM solutions feature intelligent or predictive alerting, event prioritization, root cause analysis, auto-remediation, and capacity and cost optimization.\u00a0<\/p><\/li><li><p class=\"mt-sm\"><strong>Integration with Collaboration Tools<\/strong>\u2014Best-in-class platforms enable users to request IT services using the same collaboration tools they rely on to communicate with everyone else in the company, including Microsoft Teams, Slack, and WhatsApp.<\/p><\/li><li><p class=\"mt-sm\"><strong>A Solution that Goes Beyond IT\u2014<\/strong>Flexible ITSM tools can be transformed into Enterprise Service Management solutions, giving other employee-facing departments the same capabilities as your IT department.<\/p><\/li><li><p class=\"mt-sm\"><strong>Modern with Continual Innovation\u2014<\/strong>As AI technology evolves, so do leading ITSM solutions. With cloud-based platforms, you can take advantage of the latest and greatest features immediately (no time-consuming updates or upgrades required).<\/p><\/li><li><p class=\"mt-sm\"><strong>Excellent Support\u2014<\/strong>Your IT teams deliver great support; they deserve to receive it from their ITSM vendor as well.\u00a0<\/p><\/li><li><p class=\"mt-sm\"><strong>360-Degree Reporting and Analytics\u2014<\/strong>Knowledge is power. By equipping IT leaders with data-filled insights, ITSM software helps them continually improve service delivery and digital innovation.<\/p><\/li><li><p class=\"mt-sm\"><strong>Transparent Pricing\u2014<\/strong>Surprises are fun unless it\u2019s on a bill. Good software partners don\u2019t nickel and dime your business; you pay for what you get, and that\u2019s it.<\/p><\/li><\/ul><p class=\"mt-sm\">\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b0b88d ova-geometry4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b0b88d\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3698e4b\" data-id=\"3698e4b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-184b768 elementor-widget__width-auto elementor-widget elementor-widget-infetech_elementor_heading\" data-id=\"184b768\" data-element_type=\"widget\" data-widget_type=\"infetech_elementor_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t\t<div class=\"ova-heading\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"sub-title\">\n\t\t\t\t\t\t<span class=\"underlined\"><\/span>\n\t\t\t\t\t\tConnecting People, Process and Technology\n\t\t\t\t\t<\/h2>\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h3 class=\"title\">\t\t\t\t\t\t\t\t\t\t\t\t\tBrihas Technology Solutions\n\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n                \n                \n\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-42896ed\" data-id=\"42896ed\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3424ff elementor-align-right elementor-widget elementor-widget-button\" data-id=\"a3424ff\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/brihastech.com\/index.php\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactus<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ITSM as service What Is ITSM? Learn about ITSM (IT Service Management), including benefits, frameworks, and processes to improve your IT operations and business performance. What Is ITSM (IT Service Management)? ITSM (or IT Service Management) refers to all the activities involved in designing, creating, delivering, supporting, and managing the lifecycle of IT services. Think [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13421","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/brihastech.com\/index.php\/wp-json\/wp\/v2\/pages\/13421"}],"collection":[{"href":"https:\/\/brihastech.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brihastech.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brihastech.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brihastech.com\/index.php\/wp-json\/wp\/v2\/comments?post=13421"}],"version-history":[{"count":16,"href":"https:\/\/brihastech.com\/index.php\/wp-json\/wp\/v2\/pages\/13421\/revisions"}],"predecessor-version":[{"id":13557,"href":"https:\/\/brihastech.com\/index.php\/wp-json\/wp\/v2\/pages\/13421\/revisions\/13557"}],"wp:attachment":[{"href":"https:\/\/brihastech.com\/index.php\/wp-json\/wp\/v2\/media?parent=13421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}