A network operations center (NOC) is a centralized site that monitors and manages computer, telecommunications, and satellite network systems 24*7. It serves as the initial line of protection against network faults and disturbances.

Industries that operate around the clock, such as telecommunications, financial services, manufacturing, and the energy industry, require reliable, ongoing connectivity. Maintaining this sophisticated condition of worldwide operations all day necessitates continuous network monitoring. This can make managing network services within typical IT services difficult. NOCs undertake this monitoring for businesses, promptly resolving issues that could jeopardize network functionality, such as detecting malware and regulating user and website traffic volume. They also aim to improve network performance and optimize the network by doing upgrades and maintenance.
The Network Operations Center staff ideally functions behind the scenes, with the end-user never really knowing what they’re doing. If a NOC is properly configured, the end-user will have a seamless, always-connected experience free of issues like a prolonged outage, malware infestation, or poor network operation.
NOCs assist enterprises in managing their complex networking environments, which include servers, databases, firewalls, devices, and related external services. Depending on the company’s demands, the IT infrastructure may be on-premises or with a cloud-based provider.
NOCs are usually organized into tiers. The severity of incidents is graded from one to three, with one being the least serious, such as reviewing alerts from infrastructure devices, and three being the most serious, such as a ransomware attack or network outage. If a technician is unable to handle an issue within a reasonable amount of time, it will be passed on to a more experienced technician. NOC engineers then troubleshoot any issues that develop and seek for solutions to avoid network outages and connectivity issues in the future.

Brihas Technology  helps businesses fine-tune their Network Operations Centre services. By helping organizations set up a physical room, and providing them with the necessary software and equipment required to handle any untoward event, we ensure that your business’ NOC is in optimal condition. The NOC services at Brihas Technology  look into aspects like monitoring, knowledge-building, IT process automation, reporting, and ticketing. We make use of the monitoring tools, ITSM, ITIL frameworks, collaborate with the service desk and IT support, cover facilities like DC, cloud infra, offices as per the requirement of our customers.

At Brihas Technology, we help you understand and design the focal points for the implementation of your NOC. Our NOC managed services involve three phases namely, the knowledge transition phase, the shadow phase, and the primary support phase. The knowledge transition phase involves the preparation of a transition checklist, KT documentation, reverse KT, business process KT, understanding of the organization dynamics, and meetings with the stakeholders to streamline the project.

The shadow phase involves a significant understanding of the customer’s IT infrastructure and applications, ensuring that the required accesses are in place, handing over the shadow support sole to the incumbent team, and ensuring real-time exposure of events, incidents and activities.